Why a Retain Platform Is Key to Sustaining Customer Loyalty

This article explores why retain platforms are essential for building long-term customer loyalty in today's value-driven market. It explains how traditional transactional loyalty programs are losing effectiveness, and how retain platforms create deeper connections by rewarding emotional engagement, personal values, and community participation. From personalization and sustainability to brand advocacy and adaptability, retain platforms help brands shift from reward-based tactics to relationship-focused strategies that strengthen retention and build lasting loyalty.

How Can I Make My Message More Engaging? 7 Expert Tips

This article outlines seven expert tips for making your messaging more engaging and effective. It emphasizes the importance of sounding human, leading with purpose, simplifying your message, and using visual anchors. The tips also cover reducing self-focused language, adding moments of surprise, and encouraging participation. Overall, it highlights that meaningful engagement comes from empathy, clarity, and listening — not just clever wording.

Dashboard VIP: How to Create an Exclusive Loyalty Experience

This article explores how brands can elevate customer loyalty through an exclusive VIP dashboard experience. It emphasizes that loyalty is emotional, not just transactional, and outlines how thoughtful design, personalized content, and meaningful engagement can transform a standard loyalty program into a private, value-rich space.

The Power of Review Carousels in Building Brand Trust

Review carousels are a powerful, often underrated tool for building brand trust. Unlike static testimonials or outdated reviews, they offer real-time, authentic customer feedback in a dynamic, user-friendly format. Strategically placed carousels engage users visually and emotionally, fostering micro-moments of trust through relatable experiences. By featuring unfiltered feedback, including even slightly critical reviews, brands can appear more transparent and credible. The design, recency, and tone of review carousels greatly impact their effectiveness. When thoughtfully implemented, they help convert skepticism into loyalty and transform everyday customers into vocal brand advocates.

10 Memorial Day Marketing Ideas to Boost Engagement and Sales

This post explores 10 thoughtful Memorial Day marketing ideas designed to boost engagement and sales while honoring the spirit of the holiday. From supporting veterans and sharing real stories to launching community events and offering personalized discounts, these strategies help brands connect with customers on a deeper level. With a focus on authenticity, purpose, and emotional resonance, marketers can create campaigns that drive both revenue and lasting loyalty.

5 Eco-Friendly Membership Card Solutions That Delight Customers

As sustainability becomes a top priority for consumers, businesses can make a meaningful impact by switching to eco-friendly membership card solutions. This article explores five innovative alternatives to traditional plastic cards: digital cards, recycled material cards, seed paper cards, wooden/bamboo cards, and NFC-enabled contactless cards. Each option not only reduces environmental waste but also enhances customer engagement and brand loyalty. By embracing sustainable loyalty solutions, companies can align with customer values and stand out in a competitive market.

Building a Competitive Set Marketing Strategy for Long-Term Growth

This article explores how to build a competitive set marketing strategy for long-term business growth. It urges brands to look beyond traditional rivals and identify broader competitive forces such as cultural shifts, alternative solutions, and evolving customer values. By focusing on real customer needs, emotional loyalty, and future competitors rather than current ones, businesses can position themselves as market leaders. It also emphasizes storytelling, strategic intelligence, and long-term platforms like community and purpose as the foundation for sustainable success.

10 Powerful Customer Experience Questions to Ask Your Audience

This article explores ten insightful customer experience questions that help brands better understand, connect with, and retain their audiences. Rather than relying on surface-level metrics, these questions dive into the emotional and practical aspects of the customer journey—uncovering frustrations, moments of delight, and reasons for loyalty. The post emphasizes the importance of continuous feedback, emotional intelligence, and proactive listening to build genuine, lasting customer relationships.

Boosting Customer Lifetime Value with a Loyalty Platform for Retailers

Retailers are realizing that long-term growth depends not on one-time shoppers but on building lasting relationships with loyal customers. Traditional loyalty programs fall short in today’s experience-driven market, where customers crave recognition and meaningful engagement. This article explores how modern loyalty platforms, like Rediem, help retailers drive emotional loyalty through personalization, omnichannel integration, and value-based rewards. Real-world examples highlight how shifting loyalty strategies can significantly increase customer lifetime value (CLV), retention, and brand advocacy. Loyalty isn’t just a marketing tactic — it’s a core business driver.

How a Loyalty Management Platform Streamlines Customer Retention

This article explores how a Loyalty Management Platform transforms customer retention from a reactive, campaign-based effort into a proactive, emotionally-driven strategy. It explains how centralized platforms automate and personalize customer engagement, unify data into actionable insights, and foster long-term brand relationships through behavioral orchestration rather than transactional rewards. Highlighting the limitations of traditional loyalty methods, the article emphasizes the importance of meaningful, value-based interactions to retain modern customers—especially Gen Z and Millennials. It positions loyalty not just as a marketing tool, but as a core driver of brand reputation and sustainable growth.

Why Your Business Needs a Specialized B2B Loyalty Platform

This article explains why traditional loyalty programs fail in the B2B space and why businesses need specialized loyalty platforms to strengthen long-term relationships. It highlights that B2B loyalty should focus on shared success, strategic actions, personalized engagement, and community-building—not just transactional rewards. A specialized B2B platform ties loyalty to real business outcomes, boosts trust through transparency, and helps businesses future-proof their partnerships in a competitive, ever-changing market environment.

Customer Experience Testing: How to Measure and Improve CX Performance

This article explains why traditional customer satisfaction metrics aren’t enough to truly measure or improve customer loyalty. It highlights the importance of real-time, behavior-focused customer experience (CX) testing rather than relying solely on post-interaction surveys. By simulating real-world friction, tracking actionable metrics like completion rates and emotional friction, and implementing controlled, measured improvements, brands can create a seamless customer experience that drives genuine loyalty. True CX excellence comes from refining small but critical moments across the entire customer journey.

The 5 Essential Pillars of Customer Experience Every Brand Must Master

This article outlines the five essential pillars of customer experience that every brand must master to build true loyalty: clarity in communication, seamless integration across all touchpoints, authentic personalization, purpose-driven engagement, and responsive feedback loops. It explains how modern customers seek genuine, consistent, and meaningful interactions with brands rather than being swayed by discounts or surface-level personalization. By investing intentionally in these pillars, brands can create stronger emotional connections, foster lasting loyalty, and turn customers into passionate advocates.

Customer Engagement Platform vs CRM: Why Engagement Platforms Are Replacing CRMs

This article explores the shift from traditional CRMs to customer engagement platforms. It explains how CRMs, originally built for data storage and sales organization, no longer meet modern customer expectations for authentic, two-way relationships. Instead, brands are embracing engagement platforms that foster active participation, emotional investment, and community building. It highlights the shortcomings of CRMs in creating loyalty, the advantages of flexible, action-driven engagement systems, and why loyalty today is rooted in shared values, not just transactional rewards. The piece ultimately argues that while CRMs still have a role, true customer loyalty now depends on engagement platforms.

Strategic Engagement: Crafting a Plan That Connects Emotionally and Commercially

Strategic engagement goes beyond just transactional marketing to create meaningful, emotional connections with customers. Successful campaigns are built on understanding customers' values, creating earned connections, and avoiding shallow engagement tactics like discounts. Brands need to integrate their values into daily interactions, foster community participation, and design campaigns that resonate emotionally while driving results.

How Shopify Users Can Set Up a Referral Program That Converts

Setting up a successful referral program on Shopify requires more than just offering discounts. To truly drive customer engagement and conversions, your referral program must align with your brand’s values and deliver meaningful rewards. Instead of treating referrals as an afterthought, design a program that integrates seamlessly into your customer journey.

Designing VIP Perks That Drive Engagement, Not Just Exclusivity

This article explores how brands can design VIP programs that drive true customer engagement instead of relying solely on exclusivity. It challenges traditional tier-based models and highlights the need for meaningful, value-aligned perks that recognize different forms of customer contribution—like advocacy, participation, and shared values.

How to Increase Referral Traffic Through Reward-Driven Sharing

This article explores how brands can effectively increase referral traffic by leveraging reward-driven sharing strategies that go beyond basic discounts. Instead of treating referrals as transactional, it encourages businesses to align rewards with user motivation—such as emotional connection, social capital, or product value.

Voucher Management Tools That Help You Maximize Offer Redemption

This article explores how modern voucher management tools help businesses maximize offer redemptions by reducing friction, increasing personalization, and enabling real-time optimization. It highlights the importance of integrating voucher systems with CRM and e-commerce platforms, implementing fraud protection, managing campaign fatigue, and focusing on long-term customer value beyond redemption rates.

Points Payment Management: Turning Loyalty Currency into Strategic Value

This article explores how businesses can transform loyalty points from a marketing afterthought into a strategic currency that drives customer engagement, profitability, and long-term brand loyalty. It breaks down key tactics such as embedding points into pricing, using redemptions as engagement tools, managing liability with behavioral insight, and leveraging partnerships without losing brand control.

How to Build Emotional Loyalty Through Value-Based Engagement

This article explores how brands can build emotional loyalty by aligning value-based engagement with real-world actions and shared values. It emphasizes the importance of authenticity, customer participation, purpose-driven rewards, and cross-departmental alignment.

Loyalty Program Integration: How to Connect Data, Apps, and Experience

Loyalty is no longer just about rewards—it's about creating a unified, seamless customer experience across every touchpoint. This post explores how brands can connect data, apps, and engagement strategies to build loyalty ecosystems that reflect customer behavior and values.

How Loyalty Automation Increases Engagement Without More Headcount

As customer expectations rise, loyalty programs must evolve to stay effective—but adding more staff isn't always the answer. This article explores how loyalty automation helps brands increase engagement, personalize experiences, and scale their programs without expanding their teams.

How to Simplify Promotions with an Integrated Offer Management System

Managing promotions without a centralized system leads to confusion, inefficiency, and lost revenue. This post explores how an integrated offer management system simplifies promotional campaigns by centralizing scheduling, streamlining creation, enabling multi-channel deployment, and allowing real-time performance tracking.

How to Turn Your Women’s Day Sale into a Loyalty-Building Opportunity

Women’s Day is the perfect chance to connect with your audience in a meaningful way. This post explores how to turn your sale into a loyalty-building moment through exclusive rewards, cause-driven campaigns, and personalized experiences.

How to Craft Exclusive Mother’s Day Offers That Resonate with Your Audience

A generic Mother’s Day discount won’t cut it—customers want offers that feel thoughtful and special. This post explores how to design exclusive Mother’s Day promotions that align with your audience’s values, boost engagement, and drive sales.

How to Design a Gamified Loyalty Program That Encourages Repeat Purchases

Gamification isn’t just a trend—it’s a powerful way to boost customer retention. This post breaks down how to create a gamified loyalty program that encourages repeat purchases through challenges, achievements, and interactive rewards. Get tips on making loyalty feel like a game customers love to play.

10 Unique Referral Incentive Ideas to Boost Customer Advocacy and Growth

A great referral program goes beyond cash rewards. This post shares 10 creative incentive ideas that motivate customers to spread the word—think VIP perks, exclusive experiences, and surprise bonuses. Learn how to make referrals more exciting and effective for long-term advocacy.

Why Gamification Is the Future of Customer Engagement in Retail

Customers crave more than just transactions—they want experiences. This post explores how gamification is reshaping retail, making engagement fun and rewarding. Learn how brands use challenges, rewards, and interactive elements to boost loyalty and keep shoppers coming back.

10 Proven Marketing Referral Program Ideas That Drive Organic Growth

Word-of-mouth marketing is powerful, but a great referral program makes it unstoppable. This post shares 10 proven referral marketing ideas that encourage customers to spread the word and drive organic growth.

How Customer Retention Software Helps Brands Reduce Churn and Increase Loyalty

Keeping customers loyal takes more than great products—it requires smart strategy. This post explores how customer retention software helps brands reduce churn, personalize experiences, and strengthen long-term relationships.

The Biggest Pros of Special Deals and When to Use Them for Maximum Impact

Running special deals isn’t just about discounts—it’s about strategy. This post breaks down the biggest benefits of promotions and the best times to use them, whether you’re looking to drive sales, increase retention, or attract new customers.

How to Create Ads That Appeal to Loyal Customers and Drive Repeat Sales

Marketing to loyal customers isn’t just about discounts—it’s about connection. This post explores how to craft ads that speak directly to your most devoted buyers, reinforcing brand loyalty and encouraging repeat purchases.

The Psychology Behind Limited-Time Deals for Cross-Selling and Higher AOV

Ever wondered why flash sales and limited-time offers work so well? It’s all about psychology. This post breaks down how scarcity and urgency influence buying behavior, helping brands drive higher AOV and cross-sell more effectively.

How an Ecommerce Reward Dashboard Boosts Customer Engagement and Retention

Discover how an ecommerce reward dashboard enhances customer engagement and retention. Unlock strategies to boost loyalty and grow your business effectively.

Ethical Ways to Leverage Incentivized Reviews for Trust and Growth

Discover ethical ways to use incentivized reviews to build trust and drive growth. Learn strategies to engage audiences while maintaining transparency.

10 Actionable Tactics for Driving Rapid Audience Growth in Competitive Markets

Discover 10 actionable tactics to achieve rapid audience growth in competitive markets. Learn strategies to outpace rivals and grow your audience fast!

How Advocacy Building Turns Loyal Customers into Brand Ambassadors

Learn how advocacy building transforms loyal customers into passionate brand ambassadors. Unlock strategies to boost engagement and brand loyalty today!

Why Brand Confidence is the Secret to Winning Over Modern Consumers

Discover why brand confidence is the key to winning over modern consumers. Learn how building trust and credibility can transform your brand's success.

Top Causes of Poor Leadflow and How to Fix Them with Better Targeting

Discover the top causes of poor leadflow and learn effective strategies to fix them with better targeting, improving lead generation and conversion rates.

Store Credit vs. Gift Card: Choosing the Right Incentive for Customer Loyalty

Understand the differences between store credit and gift cards for customer loyalty incentives. Choose the right option to enhance customer retention.

Scalable Loyalty Solutions for Large Enterprises to Build Meaningful Engagement

Discover scalable loyalty solutions for large enterprises that drive meaningful engagement, enhance customer retention, and boost long-term business growth

Building Behavioral Loyalty: How Actions Speak Louder Than Rewards

Learn how building behavioral loyalty can drive lasting customer engagement. Actions speak louder than rewards in fostering deeper, more meaningful connections.

The Role of a Funnel Dashboard in Optimizing Sales and Marketing Strategies

Discover how a funnel dashboard helps optimize sales and marketing strategies by tracking performance, identifying gaps, and boosting conversion rates.

Innovative Gift and Loyalty Strategies to Delight and Retain Customers

Explore innovative gift and loyalty strategies to delight customers, boost engagement, and drive retention. Transform your customer relationships today!

5 Common Causes of Attrition in Reward Programs and How to Fix Them

Discover 5 common causes of attrition for reward programs and learn actionable solutions to retain members, boost engagement, and drive loyalty.

The E-Commerce Development Stages Every Brand Needs to Understand

Understand the e-commerce development stages every brand must know to grow effectively. Learn how to build a scalable and successful online business.

Mapping the Consumer Decision Tree to Align Loyalty and Purchase Behavior

Discover how mapping the consumer decision tree helps align loyalty with purchase behavior. Learn strategies to enhance customer retention and sales.

How Retention Tools Can Reduce Churn and Increase Lifetime Value

Discover how a retention tool can reduce churn and boost customer lifetime value. Learn effective strategies to keep customers engaged and loyal.

Designing a B2B Loyalty Program That Drives Long-Term Business Relationships

Understanding the Customer Value Hierarchy to Build Stronger Connections

Explore the customer value hierarchy and learn how to build stronger connections by understanding customer needs and delivering exceptional value.

5 Proven Strategies for Identifying Upsell Opportunities in E-Commerce

Learn 5 proven strategies for identifying upsell opportunities in e-commerce. Boost sales, increase revenue, and improve customer satisfaction today!

Top 5 Features to Look for in the Best Upsell Shopify App

Discover the top 5 features every best upsell Shopify app should have. Boost sales, enhance user experience, and maximize revenue with the right app!

From Cart to Checkout: Sales Gamification Ideas to Drive More Sales and Repeat Customers

Boost sales and repeat customers with creative sales gamification ideas. Discover strategies to gamify the shopping journey from cart to checkout for better results.

How Custom Reward Flows Enhance Customer Loyalty and Retention

Discover how custom reward flows can boost customer loyalty and retention. Learn strategies to create personalized rewards that keep your audience engaged and loyal.

How to Design a Gamified Referral Program That Drives Exponential Growth

Learn how to design a gamified referral program to drive exponential growth. Discover strategies to boost engagement and maximize your referral success.

Co-Branded Gift Cards: A Powerful Tool for Partnership Marketing and Loyalty

Discover how co-branded gift cards can boost partnership marketing and loyalty. Learn to leverage this powerful tool to enhance customer engagement and brand value.

Choosing the Best Online Community Platform for Your Brand’s Unique Needs

Discover how to choose the best online community platform for your brand’s unique needs. From Discord, to Slack, to Facebook groups to rediem.

Community Analytics 101: Unlocking Insights to Drive Engagement

Learn the basics of Community Analytics 101 and unlock valuable insights to drive engagement. Enhance your community strategy and boost participation today.

How Real-Time Engagement Strengthens Brand Relationships

Discover how real-time engagement strengthens brand relationships. Learn strategies to connect with customers instantly and build long-lasting loyalty.

Integrating CRM for Loyalty Success: Strategies to Engage and Retain Customers

Learn how integrating CRM for loyalty can drive success. Discover strategies to engage and retain customers, boosting long-term loyalty and brand connection.

The Art of Loyalty Segmentation: Driving Deeper Connections with Your Audience

Master loyalty segmentation to create deeper connections with your audience. Learn how to tailor strategies for stronger customer relationships and loyalty.

Beyond Points: Innovative Types of Loyalty That Resonate with Modern Customers

Discover innovative types of loyalty that go beyond points and resonate with modern customers. Learn how to create lasting connections and boost brand loyalty.

The Power of Strategic Loyalty Partnerships: From Collaboration to Customer Love

Explore the power of strategic loyalty partnerships and how collaboration can turn customers into loyal fans. Learn effective strategies to enhance customer relationships

How Hybrid Loyalty Programs Are Reshaping Customer Engagement

Discover how hybrid loyalty programs blend flexibility and personalization to reshape customer engagement and build lasting brand loyalty.

Crafting a Customer-Based Marketing Strategy That Drives Real Results

Learn how a customer-based marketing strategy can help you connect with your audience, drive engagement, and achieve measurable business results.

Modernizing the Reward Punch Card for Today’s Digital Loyalty Programs

Explore how to update the classic reward punch card for today’s digital loyalty program, enhancing customer engagement and driving repeat business effortlessly.

Strategies for Transforming Repeat Referrals into a Powerful Growth Channel

Learn effective strategies for turning repeat referrals into a powerful growth channel, driving customer acquisition and loyalty through satisfied advocates.

Exploring Rewards as a Service: How Brands Can Boost Loyalty Without the Hassle

Discover how a rewards as a service platform simplifies loyalty programs, enabling brands to enhance customer loyalty without the hassle of complex setups.

What Every Brand Needs in a Retention Dashboard to Act on Churn Risks

Discover the must-have features in a retention dashboard to identify churn risks, boost customer loyalty, and make proactive decisions for lasting retention.

The Customer Timeline: A Strategic Tool for Deepening Brand Relationships

Learn how a customer timeline can strengthen brand relationships, offering strategic insights to enhance engagement, loyalty, and long-term customer value.

The Most Important Customer Success Analytics to Measure and Grow Retention

Discover the key customer success analytics to monitor for improved retention, growth, and optimized satisfaction, helping your team drive impactful results.

A Practical Customer Expansion Strategy That Works: From Upsell to Cross-Sell

Unlock a customer expansion strategy that drives growth through effective upsell and cross-sell techniques, enhancing customer value and satisfaction.

The Role of Digital Customer Success Managers in Personalizing Large-Scale Engagements

Explore how a digital customer success manager personalizes large-scale engagements, enhancing customer experience and driving success in a digital-first world.

Essential Tools in a Customer Success Tech Stack to Boost Retention and Satisfaction

Discover essential tools in a customer success tech stack designed to enhance retention and satisfaction, creating stronger, lasting customer relationships.

Strategic Retargeting at Each Customer Journey Stage to Maximize Lifetime Value

Learn how customer journey retargeting can maximize lifetime value by targeting the right message at each stage, driving engagement and retention.

When Does a Customer Count as Repeat? Redefining Loyalty in Today’s Market

Explore what counts as a repeat customer for businesses today, and learn how to redefine loyalty for stronger customer relationships in a competitive market.

The Power of Personalized Recognition in Retaining Long-Time Customers

Discover how personalized recognition strengthens long time customer relationships, boosting retention and loyalty through tailored appreciation strategies.

Building an Automated Customer Retention System: Step-by-Step Guide

Learn to build an automated customer retention system with goals, metrics, and workflows. Segment customers and automate retention to boost loyalty and growth.

Net Churn vs. Gross Churn: Which Metric Should You Prioritize for Growth?

Discover whether net churn or gross churn is more crucial for growth. Learn the differences and which churn metric to prioritize for sustainable success.

How AI is Revolutionizing Customer Retention Strategies

Explore how customer retention AI is transforming strategies with personalization and insights, helping businesses boost loyalty and long-term engagement.

How to Design a Seamless Loyalty Ecosystem for Modern Consumers

Learn how to create a seamless loyalty ecosystem that meets modern consumers' expectations, driving engagement, retention, and long-term brand loyalty.

The Earn and Burn Model: A Smart Way to Drive Customer Loyalty

Explore how the earn and burn loyalty model boosts customer engagement and retention, offering a smart way to drive long-term brand loyalty and sales.

11 Proven Strategies to Boost Conversion Rates in Retail

Learn how to increase conversion in retail with 11 proven strategies. Maximize retail sales conversions and drive growth for your store with actionable tips.

How to Create a Winning Coalition Loyalty Program for Your Brand

Discover how to create winning coalition loyalty programs with seamless integration, driving customer retention and enhancing your brand’s success.

The Psychology Behind Emotional Commerce and Its Impact on Sales

Explore how emotional commerce strategies leverage emotions to influence buying behavior and drive sales, unlocking the power of emotional commerce.

How Loyalty as a Service Can Accelerate Revenue Growth

Discover how loyalty as a service drives revenue growth by boosting customer retention, enhancing engagement, and building brand loyalty.

How Cause Branding Boosts Customer Loyalty and Creates Brand Advocates

Cause branding, social impact marketing, and advocacy campaigns inspire purpose-driven consumer behavior, building loyalty and turning customers into advocates.

The Role of Receipt Scanning in Loyalty Programs for Better Customer Insights

Loyalty program receipt scanning uses apps and real-time tracking to boost rewards and transform program technology for deeper customer insights.

How Fintech Loyalty Programs Are Disrupting Traditional Reward Systems

Discover how fintech loyalty programs, digital wallet rewards, and personalized financial services are reshaping customer engagement tools and disrupting reward systems.

Why a Mindset Brand Can Strengthen Emotional Loyalty with Consumers

Discover how a mindset brand can strengthen emotional loyalty with consumers by aligning identity and emphasizing authenticity in branding strategies.

Why Customers Love Receipt Rewards and How Brands Can Leverage It

Discover why customers love receipt rewards and how brands can use them to boost loyalty, engagement, and sales. Learn to maximize the impact of receipt rewards.

How to Solve the Top Challenges in Building Omnichannel Loyalty Programs

Learn to build omnichannel loyalty programs by unifying customer profiles, motivating and retaining customers, and ensuring consistency across all channels.

The Overlooked Benefits of Sustainable Marketing: A Smarter Path to Growth and Loyalty

Explore the benefits of sustainable marketing, from driving growth to building customer loyalty. Discover why sustainable strategies are key for long-term success.

Turning Sustainability Into Success: Simple Eco-Strategies for Thriving Businesses

Discover simple eco strategies to help businesses thrive sustainably. Learn how to implement effective practices that drive success while benefiting the environment.

Examples of Conscious Marketing Done Right: What Your Brand Can Learn

Learn the conscious marketing definition with real examples of brands getting it right. Discover strategies your brand can adopt for meaningful impact.

Balancing Profit and Purpose: How to Build Sustainable Marketing Strategies that Work

Discover sustainable marketing strategies for small businesses, explore key principles, and address pressing sustainable marketing issues for long-term success.

How Brands are Using Sustainability Marketing to Connect with Conscious Consumers

Explore sustainability marketing examples, eco-friendly and ethical campaigns, and understand what sustainable marketing is through the theory of sustainability marketing.

The Role of Online Brand Communities in Customer Retention and Advocacy

Discover the benefits of engaging online brand communities. Learn how building brand communities online drives customer retention, advocacy, and digital brand community growth.

The New Age of Omnichannel Loyalty Programs: From Points to Experiences

Explore the new age of omnichannel loyalty programs, transitioning from points to experiences. Learn about modern loyalty and the evolving currency of loyalty.